Privacy Policy
AQUACORE LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.
Data Controller
For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:
AQUACORE LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +441913233308
Email: aquacore.ltd@outlook.com
Information We Collect
We may collect and process the following types of personal information:
- Enquiry & Contact Form Data – Information you submit through our website forms, by phone, or via email.
- Client Project Information – Details shared with us to carry out painting, decorating, and related services.
- Newsletter Subscription – If you subscribe, your email will be stored securely (e.g., via a provider like Mailchimp). You can unsubscribe at any time.
- Order & Payment Information – Managed securely by trusted third-party processors.
- Communication Records – Email, phone, and other communication logs maintained for reference and follow-up.
- Website Analytics – Anonymized data such as IP address, device type, and browsing activity, collected via tools like Google Analytics and Microsoft Clarity (see our [Cookie Policy] for more details).
How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes or updates
- Deliver and manage decorating projects and related services
- Improve the performance, design, and usability of our website
- Send marketing communications (only if you’ve given consent)
- Personalize services and recommendations
IP Addresses & Cookies
We collect limited technical data, including IP addresses and device information, to enhance the performance and security of our site. This may include use of:
- Google Analytics
- Microsoft Clarity
- Google reCAPTCHA v3
Please refer to our [Cookie Policy] for more detail on how these tools work and how you can manage your preferences.
Data Storage & Transfers
Some personal data may be processed or stored outside the UK or EU, depending on the services used (e.g., cloud platforms or email providers). By using our services, you consent to such transfers. We ensure all data is protected and handled in accordance with GDPR requirements. Sensitive information like payment data is encrypted via SSL technology.
Please keep your login information (if applicable) secure and do not share it.
Sharing of Data
We only share your personal data with:
- Trusted staff, subcontractors, or partners directly involved in your project
- Reputable third-party service providers who support our business (e.g., payment platforms, analytics tools, CRM software)
We never sell or rent your data to third parties.
Your Rights
Under GDPR, you have the right to:
- Request access to the personal data we hold about you
- Correct or delete your personal information
- Withdraw consent at any time (where applicable)
- Object to processing for direct marketing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Access Requests
To request access to your personal data, please email us. A small processing fee (up to £5) may apply in certain circumstances.
Policy Updates
We may update this Privacy Policy to reflect changes in our operations, legal requirements, or data protection practices. The latest version will always be available on this page.
Contact Us
If you have any questions, concerns, or access requests related to your data, please contact:
AQUACORE LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +441913233308
Email: aquacore.ltd@outlook.com